Privacy & terms
1.INFORMATION
Your use of InHero’s services, including the services InHero makes available through this website, including this website (the “Site” or the “InHero Site”) and any content (“InHero Content”) made available through this website (collectively the “Services” ) is governed by these terms and conditions (the “Terms”). Please read these terms carefully before using the Services.
You acknowledge and agree that by accessing or using the inhero site or services, or posting or accessing any content on the site or through the services, you are indicating that you have read, understand and agree to be bound by these terms. if you do not agree to these terms, then you have no right to access or use the site, services or inhero content.
If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these terms. In that case, “you” and “your” will refer to that organization.
2.LICENSE GRANTED BY INHERO
InHero gives you a personal, royalty-free, non-assignable and non-exclusive license to use the software provided to you by InHero as part of the Services provided to you by InHero. Please note that you may use this software for internal business purposes only, and only in the manner permitted by the Terms. You may not license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or the content provided by or on behalf of InHero through the Services (the content) in any way, except as permitted by the Terms.
3.ORGANIZATION REGISTERED USER
In the course of using the Services, you may be required to provide InHero personally identifiable information, including contact information, username and password (“Credentials”). InHero handles such information with the utmost attention, care and security. Nonetheless, you, not InHero, shall be responsible for maintaining and protecting your Credentials in connection with the Services. If your contact information, or other information relating to your username or password changes, you must notify InHero promptly and keep such information current. You are solely responsible for any activity using your Credentials, whether or not you authorized that activity. You should immediately notify InHero of any unauthorized use of your Credentials or if your email or password has been hacked or stolen. If you discover that someone is using your Credentials without your consent, or you discover any other breach of security, you agree to notify InHero immediately. InHero reserves the right to delete your account at any time without notice.
4.PERSONAL INFORMATION
In connection with the use of the Services, we collect user data when a user registers with InHero.com. The data is stored in the UK and the USA and will not be passed to a 3rd party without prior consent.
To ensure that users get the best experience from using our website, we process information about behaviour on the website, including the number of total visits, and review invites sent. Cookies are used on the website to monitor parts of the website the user has previously visited. The information will not be processed in a way that can trace the behaviour of a specific user.
You agree to comply with obligations under GDPR Data protection. InHero will only act by the instruction of you regarding the provided personal data about the Consumers.
5.SAFEGUARDING YOUR INFORMATION
To protect your information our credit card processing vendor uses SSL technology to secure transactions. Our vendor is certified as compliant with card association security initiatives, like the Visa Cardholder Information Security and Compliance (CISP), MasterCard (SDP), and Paypal.
InHero accounts require a username and password to login. You must keep your username and password secure, and never disclose it to a third party. Passwords are encrypted, InHero can’t resend forgotten passwords, InHero can only reset them.
6.USER-GENERATED CONTENT
You acknowledge and agree that you are solely responsible for all User Content that you make available through the Site or Services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available through the Site or Services or you have all rights, licenses, consents and releases that are necessary to grant to InHero the rights in such User Content, as contemplated under these Terms; and (ii) neither the User Content nor your accessing, posting, submission or transmittal of the User Content or InHero’s use of the User Content (or any portion thereof) on, through or by means of the Site and the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
InHero reserves the right (but shall have no obligation) to remove any or all User Content from the Services in its sole discretion. You agree to immediately take down any User Content that violates the Terms, including pursuant to a take down request from InHero. In the event that you elect not to comply with a request from InHero to take down certain User Content, InHero reserves the right to directly take down such User Content.
7.Third Party Services/Materials
You may be able to access or use third party services, resources, content or information (“Third Party Materials”) via InHero. By using InHero to find material on the Internet, you instruct InHero to present portions of the data sources that you have selected. You acknowledge sole responsibility for and assume all risk arising from your access to or use of any such Third Party Materials and InHero disclaims any liability that you may incur arising from your access to or use of such Third Party Materials or User Content via InHero. You acknowledge and agree that InHero: (a) is not responsible for the availability or accuracy of such Third Party Materials or the products or services on or available from such Third Party Materials; (b) has no liability to you or any third party for any harm, injuries or losses suffered as a result of your access to or use of such Third Party Materials; (c) does not make any promises to remove Third Party Materials from being accessed through the Services. Your ability to access or link to Third Party Materials does not imply any endorsement by InHero of Third Party Materials or any such third party services; and (d) has no responsibility or liability for the deletion or failure to store any Third Party Materials maintained or transmitted through use of the Services. You further acknowledge that you are solely responsible for backing up and making copies of any Third Party Material that you wish to preserve.
8.COMPLIANCE WITH 3RD PARTY REVIEW SITE POLICIES
Business using the InHero platform agree to adhere to the Terms of Service of all major review sites. This includes but not limited to Google, Facebook, Yelp, and other review sites.
Sites prohibiting solicitation of reviews: Businesses using InHero will fully comply with sites such as Yelp that prohibit review solicitation, and will not misuse the InHero platform to bypass review sites’ policies.
Failure to comply with 3rd Party Review site policies: If a business attempts to circumvent the Terms of Service of 3rd party review sites, InHero will notify the business and allow them 30 days take corrective action. Should the business fail to comply within the 30-day notice period, their account will be suspended from InHero.
9.THIRD PARTY SOFTWARE
The Services incorporate certain third party software (“Third Party Software”), which is licensed subject to the terms and conditions of the third party licensing such Third Party Software. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable license for such Third Party Software.
10. RESTRICTIONS ON USE
- Access, post, submit or transmit any text, graphics, images, software, music, audio, video, information or other material that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, vulgar or offensive; (v) constitutes pornography; (vi) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vii) is violent or threatening or promotes violence or actions that are threatening to any other person; or (viii) promotes illegal or harmful activities or substances (including, but not limited to activities that promote or provide instructional information regarding the manufacture or purchase of illegal weapons or illegal substances).
- Use, display, mirror, frame or utilize framing techniques to enclose the Site or Services, or any individual element or materials within the Site or Services, InHero’s name, any InHero trademark, logo or other proprietary information, the content of any text or the layout and design of any page or form contained on a page, without InHero’s express written consent;
- Access, tamper with, or use non-public areas of the Site or Services, InHero’s computer systems, or the technical delivery systems of InHero’s providers;
- Attempt to probe, scan, or test the vulnerability of any InHero system or network or breach any security or authentication measures;
- Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by InHero or any of InHero’s providers or any other third party (including another user) to protect the Site, Services or InHero Content;
- Attempt to access or search the Site, Services or InHero Content or download InHero Content from the Site or Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by InHero or other generally available third party web browsers (such as Microsoft Internet Explorer, Mozilla Firefox, Safari or Opera);
- Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
- Use any meta tags or other hidden text or metadata utilizing an InHero trademark, logo URL or product name without InHero’s express written consent;
- Use the Site, Services or InHero Content for the purpose of bringing an intellectual property infringement claim against InHero or for the purpose of creating a product or service competitive with the Services.
- Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Services or InHero Content to send altered, deceptive or false source- identifying information;
- Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services or InHero Content;
- Interfere with, or attempt to interfere with, the access of any user, host or network connected to the Site or Services, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Site;
- Collect or store any personally identifiable information from the Site or Services from other users of the Site or Services without their express permission;
- Impersonate or misrepresent your affiliation with any person or entity;
- Violate any applicable law or regulation; or
- Encourage or enable any other individual to do any of the foregoing.
You agree not to do any of the following while using the Site, Services or InHero Content:
InHero will have the right to investigate and prosecute violations of any of the above, including intellectual property rights infringement and Site and Services security issues, to the fullest extent of the law. InHero may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that InHero has no obligation to monitor your access to or use of the Site, Services or InHero Content or to review or edit any User Content, but has the right to do so for the purpose of operating the Site and Services, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. InHero reserves the right, at any time and without prior notice, to remove or disable access to any InHero Content and any User Content, that InHero, in its sole discretion, considers to be in violation of these Terms or otherwise harmful to the Site or Services.
11.UNAUTHORIZED ACCESS
We do not allow access to our dashboard from direct competitors and their employees. If we find that access has been gained by a competitor or employee(s) of a competitor we reserve the right to charge £100,000 GBP per month for access.
11.FEEDBACK
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site and Services (“Feedback”). You may submit Feedback by emailing us at support@inhero.com. You acknowledge and agree that all Feedback will be the sole and exclusive property of InHero and you hereby irrevocably assign to InHero and agree to irrevocably assign to InHero all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent rights, copyright rights, trade secret rights, and other proprietary or intellectual property rights therein. At InHero’s request and expense, you will execute documents and take such further acts as InHero may reasonably request to assist InHero to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
12.OWNERSHIP
The Site, Services and InHero Content are protected by copyright, trademark, and other laws of the United Kingdom and foreign countries. Except as expressly provided in these Terms, InHero and its licensors exclusively own all right, title and interest in and to the Site, Services and InHero Content, including all associated intellectual property rights. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Services or InHero Content. InHero claims no ownership interest in any Third Party Materials and expressly disclaims any liability concerning those materials.
13.TRADEMARK
All trademarks, service marks, logos, trade names and any other proprietary designations of InHero used herein are trademarks or registered trademarks of InHero. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
14.CHANGES TO SERVICES OR TERMS
InHero reserves the right, in its sole discretion, to modify, discontinue or terminate the Site or Services or to modify these Terms, at any time. Changes to the Services may include the modification or discontinuation of any “review aggregation” services currently offered as part of the Services. If we modify these Terms, we will post the modification on the Site or otherwise provide you with notice of the modification. By continuing to access or use the Site or Services after we have posted a modification to these Terms or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site and Services. These Terms may only be modified in writing as set forth in this paragraph and may not be modified orally. Please visit this page regularly to review these Terms for any changes.
15.TERMINATION
Without limiting other remedies, InHero may at any time suspend, terminate, or refuse to provide you with access to the Site or Services. In addition, InHero may notify authorities or take any actions it deems appropriate, without notice to you, if InHero suspects or determines, in its own discretion, that you may have or there is a significant risk that you have (i) failed to comply with any provision of these Terms and Conditions or any policies or rules established by InHero; or (ii) engaged in actions relating to or in the course of using the Site or Services that may be illegal or cause liability, harm, embarrassment, harassment, abuse or disruption for you, InHero users, InHero or any other third parties or the Site or Services.
Without limiting any other terms of these Terms and Conditions, you may stop using the Site and Services at any time.
After any termination, you understand and acknowledge that we will have no further obligation to provide the Site or Services and all licenses and other rights granted to you by these Terms and Conditions will immediately cease. InHero will not be liable to you or any third party for termination of the Site or Services or termination of your use of either. Any suspension, termination or cancellation will not affect your obligations to InHero under these Terms and Conditions (including, without limitation, proprietary rights and ownership, indemnification and limitation of liability), which by their sense and context are intended to survive such suspension, termination or cancellation.
16.PRICING AND BILLING
Please see contract for information regarding pricing and billing for these Services. If you have any questions about InHero’s billing policies, please contact InHero at support@inhero.com
17.WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES ARE AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
INHERO, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS MAKE NO EXPRESS WARRANTIES AND DISCLAIM ALL IMPLIED WARRANTIES REGARDING THE SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, INHERO, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED THROUGH THE SERVICES WILL BE ACCURATE.
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT INHERO’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.
18.INDEMNIFICATION
You agree to defend, indemnify, and hold InHero, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with User Content, your access to or use of the Site, Services or InHero Content, or your violation of these Terms.
19.LIMITATION OF LIABILITIES
Neither party shall be liable for any loss of profits or revenues, loss of business opportunity, loss of goodwill or reputation, loss of data or any indirect, consequential or special Loss whatsoever. Neither party excludes any Loss in respect of personal injury or death, fraudulent misrepresentation or any other Loss that may not be lawfully excluded or limited under English law.
20.GOVERNING LAW, NON-WAIVER, ASSIGNMENT
These Terms, together with our Privacy and Security Policy at privacy constitutes the entire agreement between the parties relating to the Services and all related activities. These Terms shall not be modified except in writing signed by both parties or by a new posting of these Terms issued by us. If any part of these Terms is held to be unlawful, void, or unenforceable, that part shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. The failure of InHero to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver of any right or provision by InHero must be in writing and shall only apply to the specific instance identified in such writing. You may not assign these Terms, or any rights or licenses granted hereunder, whether voluntarily, by operation of law, or otherwise without our prior written consent. These Terms and any action related thereto will be governed by the laws of England, United Kingdom.
21.CONTACT US
If you have any questions about these Terms, please contact InHero at support@inhero.com
Last updated: 5th Feb 2021